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1. COPYRIGHT

1.1 All content on this website, including text, multimedia, images, product specifications and supplier-aligned materials, is protected under South African copyright law. No content may be reproduced, distributed or adapted without Giovision’s prior written consent. Enquiries: admin3@giovision.co.za or 033 330 4330.

1.2 Giovision retains all moral and intellectual property rights in the content published on this website.

1.3 Giovision accepts no liability for third-party content that is unlawful, defamatory or offensive.

1.4 Users are encouraged to report inappropriate or unlawful content for prompt review.

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2. PROPERTY RIGHTS

2.1 All website content is owned by Giovision or used under licence from suppliers. No content may be copied, distributed, recreated or republished without explicit written permission.

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3. ELECTRONIC COMMUNICATIONS

3.1 By using this website, submitting an enquiry or placing an order, you consent to receiving electronic communications from Giovision. Such communications are legally equivalent to written correspondence in terms of the Electronic Communications and Transactions Act (ECTA).

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4. HYPERLINKS

4.1 External parties require written permission from Giovision before linking to this website.

4.2 Links to third-party websites are provided for convenience only. Giovision does not endorse, control or accept responsibility for external content.

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5. SPYWARE / DATA EXTRACTION

5.1 Automated tools, bots, data-scraping technologies or any method used to harvest information from this website are strictly prohibited without Giovision’s written authorisation.

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6. DISCLAIMER

6.1 Giovision is not liable for any loss, damage, claim or inconvenience arising from use of this website or reliance on its content.

6.2 The website is provided on an “as is” and “as available” basis. Giovision does not guarantee uninterrupted access or error-free operation.

6.3 All information is provided for general purposes only and does not constitute professional advice.

6.4 Once an order is handed to a courier or delivery agent, the risk of loss or damage transfers to that agent.

6.5 Giovision is not liable for any damages arising from the use or misuse of products purchased on this website, except where required by applicable South African consumer law.

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7. PRICING

7.1 Prices displayed are accurate at the time of viewing.

7.2 All prices are listed in South African Rand (ZAR).

7.3 Prices include 15% VAT unless otherwise indicated.

7.4 Online pricing may differ from in-store pricing.

7.5 Promotional pricing applies only for the specified period.

7.6 Prices are subject to change based on supplier availability and market conditions.

7.7 Errors & Omissions Excepted (EO&E): Giovision reserves the right to amend or cancel any order affected by pricing or display errors.

7.8 Shipping costs are calculated by region, weight or courier rate.

7.9 Products remain the property of Giovision until full payment is received.

7.10 Return handling fees of up to 30% may apply where products have been opened, used or tampered with.

7.11 Live pricing integrations may update prices for items already in a customer’s cart.

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8. DELIVERIES

8.1 Standard delivery lead time is 3–7 working days, subject to stock availability and destination.

8.2 Customers are responsible for providing full, accurate delivery details.

8.3 International deliveries are not supported via the website.

8.4 Delivery personnel may request valid identification upon delivery.

8.5 Large items must be inspected immediately for damage or missing accessories. Declining inspection constitutes acceptance.

8.6 Outlying-area deliveries must be inspected within 24 hours of receipt.

8.7 Failed deliveries resulting from incorrect addresses or customer unavailability may incur redelivery charges.

8.8 Deliveries beyond a 50 km radius may exclude removal of old appliances or furniture.

8.9 Courier deliveries are drop-off only.

8.10 Customers must ensure that goods can fit through entrances, staircases and doorways.

8.11 Delivery staff may perform only basic plug-in setup (where applicable). Professional installation remains the customer’s responsibility.

8.12 Additional deliveries arising from exchanges or return requests may incur further delivery fees.

8.13 Furniture and bedding deliveries are limited to a 40 km radius, unless otherwise arranged.

8.14 Any damages or missing parts must be reported immediately upon delivery.

8.15 Stock cannot be reserved for longer than 5 days after invoicing.

8.16 Delivery options may vary depending on access, terrain, safety or courier limitations.

8.17 Outlying furniture deliveries require a custom quotation.

8.18 Small-item repairs must be delivered to the nearest Giovision store.

8.19 Delivery teams may decline to proceed if the delivery location or method is deemed unsafe or likely to cause product damage.

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9. COLLECTIONS

9.1 In-store collection is available only in selected regions.

9.2 Where stock must be transferred between stores, a lead time of 5–7 working days may apply.

9.3 Items must be collected within 5 days of notification.

9.4 Customers must inspect their items before leaving the store.

9.5 Customers must ensure they have suitable transport for collected goods.

9.6 Items not collected within the required timeframe may be returned to stock and repriced according to current rates.

9.7 Orders placed on third-party platforms (eBucks, Avo, Momentum, etc.) are not eligible for in-store collection.

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10. PAYMENT

10.1 Accepted payment methods include Visa and MasterCard.

10.2 EFT payments must reflect within 5 working days to secure an order.

10.3 All orders are subject to fraud screening. Suspicious or unverifiable transactions may be declined.

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11. AGREEMENT OF SALE

11.1 An agreement of sale is concluded once payment is authorised or cleared.

11.2 Orders are typically processed within 24 hours, excluding weekends and peak trading periods.

11.3 Giovision may refuse or cancel an order and refund the customer where required.

11.4 Additional onsite services, adjustments or installations may incur supplier call-out fees.

11.5 Products are intended for domestic use unless explicitly stated otherwise.

11.6 All warranty claims must follow the relevant manufacturer’s process.

11.7 Warranties apply within South Africa only.

11.8 Some suppliers require proof of certified installation for warranty approval. Failure to provide such proof may void coverage.

11.9 Loyalty points can only be applied when the purchaser’s details match the loyalty account holder.

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12. STOCK AVAILABILITY

12.1 All products are subject to limited stock. If an item becomes unavailable after order placement, Giovision will notify the customer and process a refund.

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13. GIOVISION MAINTENANCE CONTRACT

13.1 Extended warranty benefits follow manufacturer guidelines and commence only after the standard warranty expires.

13.2 Claims within the manufacturer’s warranty period must be submitted directly to the supplier.

13.3 Claims after the expiry period must be logged at admin3@giovision.co.za or 033 330 4330.

13.4 Exclusions include misuse, incorrect installation, power surges, cosmetic damage, consumables and environmental factors.

13.5 Call-out or assessment fees may apply if no manufacturing fault is identified.

13.6 Where repairs are not feasible, a replacement or upgrade option may be offered at Giovision’s discretion.

13.7 Contracts may be transferred to a new owner with written notice.

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14. SPECIAL OFFERS

14.1 Promotional prices apply only while active and while stock remains available.

14.2 Pensioner discounts are available in-store only.

14.3 Promotions, vouchers and discounts cannot be combined unless expressly permitted.

14.4 Vouchers are valid for three months and cannot be redeemed for cash.

14.5 Price matching may be offered at Giovision’s discretion.

14.6 The welcome coupon applies to first-time online purchases only and may not be used with other promotions.

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15. EXCHANGES OR RETURNS

15.1 Return requests must be submitted within 7 days of purchase or delivery.

15.2 Returned items must be unused, undamaged and in their original packaging.

15.3 Supplier-ordered accessories, consumables or spares are non-returnable.

15.4 Handling or repackaging fees may apply for opened or damaged items.

15.5 Customers are responsible for return shipping costs unless the return relates to a manufacturing fault under the CPA.

15.6 Photos of the product, packaging and condition may be required for assessment.

15.7 Exchanges apply only where the model is still current and the returned product is in perfect condition.

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16. REFUNDS

16.1 Refunds are issued only to the original payment method.

16.2 Faulty-goods processes follow CPA requirements and manufacturer testing protocols.

16.3 Refunds are processed within 7–14 working days after approval.

16.4 Handling fees may apply for non-fault returns.

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17. GIFT VOUCHERS

17.1 Gift vouchers are not transferable, refundable or redeemable for cash.