PRIVACY POLICY & POPIA COMPLIANCE STATEMENT
Giovision
1. INTRODUCTION
1.1 Giovision is committed to protecting your personal information and ensuring compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
1.2 This policy explains how we collect, process, store and protect your information when you use our website, purchase products, contact us, or interact with us through any digital or physical channel.
1.3 By using this website or providing your information, you acknowledge and agree to the practices described in this policy.
2. DEFINITIONS
2.1 Personal Information: Information relating to an identifiable individual, including name, contact details, identification number, payment details and online identifiers.
2.2 Processing: Any operation performed on personal information, including collection, storage, updating, transmission, or deletion.
2.3 Responsible Party: Giovision, which determines the purpose and means of processing personal information.
3. WHAT INFORMATION WE COLLECT
3.1 We may collect the following categories of personal information:
a. Identity Information
Name, surname, identification number (where required for invoicing or delivery verification).
b. Contact Information
Email address, mobile number, telephone number, physical or delivery address.
c. Account Information
Username, login credentials, order history and saved preferences.
d. Payment Information
Payment card details processed through secure third-party gateways (we do not store full card details).
e. Technical Data
IP address, device type, browser information, cookies and site-usage analytics.
f. Verification Information
Proof of address, installation certificates (for warranty purposes) and identification documents where required.
g. Communications
Emails, call logs, order enquiries, WhatsApp messages and service requests.
4. HOW WE COLLECT INFORMATION
4.1 We collect information when:
• You browse or interact with our website
• You submit an enquiry
• You place an order or request a service
• You create an online account
• You subscribe to marketing communications
• You contact us via phone, email or WhatsApp
• You provide information for warranty claims or returns
4.2 We may also receive limited information from authorised third-party platforms (e.g., payment gateways, loyalty partners or courier integrations).
5. PURPOSE OF PROCESSING PERSONAL INFORMATION
5.1 Giovision processes your personal information for the following legitimate purposes:
a. To process and fulfil orders
b. To arrange delivery or collection
c. To provide invoices, quotes and warranties
d. To respond to enquiries and customer service requests
e. To manage returns, repairs and after-sales support
f. To detect and prevent fraud
g. To maintain and improve website performance
h. To comply with legal and regulatory requirements
i. To send service-related notifications and account updates
j. To provide marketing communications (opt-in only)
6. LEGAL BASIS FOR PROCESSING
6.1 We rely on the following lawful grounds under POPIA:
• Consent – when you opt in to marketing communications
• Contractual necessity – when processing is required to complete a purchase or service
• Legal obligation – tax, accounting and warranty requirements
• Legitimate interest – fraud prevention, security and service improvement
7. MARKETING COMMUNICATIONS
7.1 We may send promotional material only to customers who have opted in.
7.2 You may unsubscribe at any time using the opt-out link provided or by emailing admin3@giovision.co.za.
8. DISCLOSURE OF PERSONAL INFORMATION
8.1 Giovision will not sell or rent your information to third parties.
8.2 We may share information with trusted service providers strictly for operational purposes, including:
• Courier and logistics partners
• Payment processors
• IT hosting providers
• Warranty and repair partners
• Supplier service centres
• Fraud-prevention partners
8.3 All third-party providers are bound by confidentiality and POPIA-aligned data protection obligations.
9. INTERNATIONAL TRANSFERS
9.1 Personal information will only be transferred outside South Africa where the receiving party complies with POPIA’s adequacy requirements or where necessary for service fulfilment (e.g., cloud hosting).
10. DATA RETENTION
10.1 We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
10.2 Examples include:
• Invoices and financial records – minimum 5 years
• Warranty documentation – duration of warranty plus additional verification time
• Customer accounts – until manually deleted or inactive for an extended period
11. DATA SECURITY
11.1 We implement industry-standard security measures to protect your personal information, including:
• Encrypted website traffic (SSL)
• Secure payment gateways
• Access-controlled storage systems
• Regular system monitoring
• Staff confidentiality protocols
11.2 While we take all reasonable steps to protect your information, no digital transmission is guaranteed to be completely secure. By using our website, you acknowledge these inherent risks.
12. YOUR RIGHTS UNDER POPIA
12.1 You have the right to:
a. Request access to your personal information
b. Request corrections or updates
c. Object to processing
d. Withdraw marketing consent
e. Request deletion (where legally permissible)
f. Lodge a complaint with the Information Regulator
12.2 Requests may be submitted to admin3@giovision.co.za.
13. USE OF COOKIES
13.1 Our website uses cookies and similar technologies to:
• Enhance user experience
• Remember preferences
• Improve website performance
• Provide anonymised analytics
13.2 You may disable cookies in your browser settings, but this may limit certain site functions.
14. CHILDREN’S INFORMATION
14.1 Giovision does not knowingly collect personal information from minors without parental consent. If such data is inadvertently collected, it will be deleted upon request.
15. LINKS TO OTHER WEBSITES
15.1 This policy applies only to Giovision. External sites accessible through our links are governed by their own privacy practices.
16. INFORMATION REGULATOR – COMPLAINTS
16.1 If you believe your rights under POPIA have been violated, you may contact:
Information Regulator (South Africa)
Website: www.justice.gov.za/inforeg
Email: complaints.IR@justice.gov.za
17. POLICY UPDATES
17.1 Giovision may amend this Privacy & POPIA Policy from time to time. Updated versions will be posted on our website with the revised effective date.
18. CONTACT DETAILS
For all privacy-related enquiries, requests or concerns, please contact:
Giovision – Privacy Officer
Email: admin3@giovision.co.za
Phone: 033 330 4330